Care & Support

Launching a website is only the beginning. As content changes, technologies evolve, and user expectations shift, accessibility and usability can be unintentionally affected. Ongoing support helps ensure your site continues to work well for a wide range of people, including those with visual, auditory, motor, cognitive, and neurological impairments. Just as importantly, it helps maintain a smooth, efficient experience for all users—so visitors can quickly find what they need, complete actions with confidence, and return whenever they need to.

With our ongoing support, you can be confident that your website remains inclusive, user-friendly, and effective—helping you deliver a positive experience every time someone visits, not just on day one.

Having an analytical tool plugged into your website is a really useful way of gaining an up-to-the-minute understanding of the bigger picture. 

Anlaytics will allow you to see a whole host of information which will enable you to understand how many people are visiting the site as well as some in-depth insights, which will help you to understand if there are any issues with your site. For example, if there is a consistent trend of users leaving a certain point on a certain page, this area may need some attention. Perhaps the messaging is unclear, or there’s old information, or a link is broken?  It’s also a great way to understand how any marketing activity you are doing is impacting the number of visitors to your site.  We can set up Google Analytics or another analytics tool for you and help you to dissect the information.

Things can go wrong with any website. A problem might be spotted during a security update, reported by a user or picked up when we’re carrying out an audit. Whatever the cause, we’ll investigate what’s happening and work to get things back to normal as quickly as possible.

Some issues are quick to resolve, while others need a little more detective work. With an experienced team who know your website, we can get to the bottom of problems, fix them properly and keep disruption to your organisation to a minimum.

Care sits at the heart of what we do at Olamalu. It’s about caring for each other as a team, caring about the work we produce, and most importantly, caring about the organisations we work with.

We believe good client relationships are built on being approachable, available and genuinely interested in what you’re trying to achieve. You’ll always have people you know and can talk to, who understand your organisation and your website, rather than feeling like just another customer in a queue.

We also make time to meet with our clients regularly, bringing the right people together to talk through what’s working, what could be improved and what’s coming next. We’ll give you the expertise and advice you need, without the jargon or the unnecessary complexity. And if you do happen to like a bit of technical detail, we’re very happy to get into that too!

A website needs more than great design—it needs ongoing hosting and security maintenance to stay reliable, fast, and protected. Cyber threats and vulnerabilities are constantly evolving, and even minor changes to software, plugins, or server settings can impact stability and safety. Hosting and security maintenance helps ensure your site remains available to visitors, continues to run smoothly, and is actively defended against common risks.

We provide ongoing hosting support and security maintenance to keep your website up to date and resilient. This includes regular monitoring, software and platform updates, vulnerability management, and best-practice security controls to reduce the likelihood of issues and respond quickly if anything unexpected occurs. By handling the technical responsibilities behind the scenes, we help you reduce downtime, protect customer data, and maintain a trustworthy online presence.

With our hosting and security maintenance service, your website can focus on what matters most—delivering a great experience for your users—while we work to keep it secure and running at its best.

A website doesn’t have to be redesigned every few years to keep it feeling fresh. Small, thoughtful changes can make a big difference as your organisation, your users and their expectations change.

Our designers keep an eye on how people are using websites and what’s changing in the wider digital world. We’ll share ideas with you when we see something that could work well for your organisation, whether that’s a small visual update or a bigger change to how a page or feature works.

We can explore ideas with you and create designs at the level of detail you need, helping your website continue to look and feel right for your organisation.

Your organisation will change over time, and your website needs to be able to change with it. You might need a new feature, a better way for users to do something, or a completely new way of working.

We’ll work with you to understand what you’re trying to achieve and find the right solution for your needs. Our developers can build on what you already have, introduce new functionality or help you explore what's possible.

We don’t see a website launch as the finish line. We’re here to help you improve and develop your website over time, so it continues to support your organisation and the people who use it.

Sometimes it’s the little things that make the biggest difference. A website that’s slow to load, a link that leads nowhere or a feature that isn’t working quite as it should can quickly become frustrating for the people using it.

We can keep an eye out for these issues and help put them right. That might mean investigating what’s slowing your website down, checking for broken links or looking into something that isn’t working as expected. We’ll identify what needs attention and help get things back on track.

These may seem like small things, but they all add up to a website that’s easier and more enjoyable to use, giving your visitors a better experience and greater confidence in your organisation.

If your website has been around for a few years, it doesn’t necessarily mean you need to start again. A re-theme can give your website a fresh, modern look while keeping the functionality and technology that already work well for your organisation.

We can update the design, improve how people move around your website and add new pages or features where needed, without the time and cost of a complete rebuild. It’s a great way to extend the life of your existing website while making sure it continues to meet the needs of your organisation and your users.

We often pair re-theming with a website audit, giving us a chance to look at the site as a whole before deciding what would make the biggest difference. We’ll share what we find with you and work together to prioritise the improvements that make sense for your organisation, your timescales and your budget.

You don’t always need to know exactly what you need before coming to us. Sometimes you just need someone who understands your organisation, knows your website, and can help you work out the best way forward.

Because we take the time to get to know how your organisation works, our advice is shaped around your needs rather than a standard approach. Whether you’re considering a new piece of functionality, looking at how different systems could work together or simply want to understand what’s possible, we can help you explore the options.

We can advise on the right approach, help you make decisions and, where needed, put the solution into practice. Think of us as a technical partner you can turn to for honest advice, practical guidance and the expertise to help you make the most of your technology.

Training whenever you need it

We want you and your team to feel confident getting the most from your website. Whether you’re learning how to use it for the first time, need a refresher or want to get to grips with new functionality, we can provide training whenever you need it.

Training can be arranged in person or virtually, and we can also create bespoke guides for your team to use as a handy reference. We’re always happy to answer questions too, so you don’t have to remember everything from a training session.

Supporting new starters

People move on, and teams change, so we know that the people managing your website today may not be the people doing it next year. When someone new takes on responsibility for your website, we can help them get up to speed quickly and confidently.

We can tailor the training to their role and experience, whether that’s a virtual session, a visit to your office or a refresher on specific parts of the website. And if they have ideas for improvements once they’ve got to know the site, we’re always happy to explore what’s possible.

Every website changes over time. Content gets added, pages are moved, user needs evolve, and small issues can build up without you noticing. A website audit allows us to take a proper look at how your site is working and identify where improvements could make the biggest difference.

We’ll look at the website from all angles, including design and user experience, broken links, content, performance, functionality and any issues that may need attention. It brings together many of the things we can help with as part of our ongoing care.

Think of it as an MOT for your website, allowing us to check that everything is working as it should, spot anything that needs attention and make a plan for what to tackle next. We’ll share our findings with you and help prioritise the improvements that will have the most value for your organisation.