Process digitisation is automating a process and making it more efficient and user friendly – delighting you customer along the way.
Digital technology gives you the opportunity to improve how customers are served.
A digital distribution system like “a record store where software would be delivered over phone lines”.
We’ve recently discussed the need for a website which ‘sings’ with good content, now we now move on to exploring how to make this content interesting, how to bring it alive and deliver it in a way that entertains and delights the user.
Words are information, but they are also an opportunity to delight, engage and entertain a reader.
Websites have been around for many years now, and it’s fair to say that most organisations realise their importance – and have one. However, what has changed over the past few years is the pivotal role that websites now play within organisations.
It’s hard to believe that it’s been a whole year since the new data protection rules (GDPR) came into force.
How to make online security a priority
Web technology, like most other industries has strong trends running through each year. So, what does 2019 have in store?
When you require some information about a business, organisation, product or service, chances are that your first port of call is a website.
Storytelling. It’s not a new thing, it’s been around since the start of human kind. It connects us, resonates with us, entertains and taps into the emotion that is wired up in all of our pre-historic brains. It’s not even a new thing in business! Storytelling has been used in advertising for over 20 years.
As we reach the end of each year, we like to take the time to reflect on what we’ve achieved, experienced and learned during the year before we close it down and move on to a fresh new one.
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